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CBS, FINACLE, CIS DEMANDS DAY – 10.06.2016

CBS, FINACLE, CIS
DEMANDS DAY – 10.06.2016

            There is no need to elaborate the miseries and sufferings we are facing at base level after the implementation of Finacle, (CBS & CIS) and the mental torture.

            The NFPE and P-III CHQ is aware of the issues and properly placed before the Department vide its letter dated 22.01.2016, 11.02.2016 & 25.04.2016.Further it was brought to the personal notice of the Hon’ble Minister of communication. However, the progress in resolving the Finacle issues is in slow nail causing resentment and unrest amidst officials.

            The assurance of the Department on 28.03.2016 in providing two more server by Infosys to solve the Finacle problem has not been carried out yet. The increase in the bandwidth as per the requirement of the office has not been carried out in any circle.
            Adding fuel to fire, the department’s recent decision in implementing the Business hours of Post office to the extent of 5 hours for monetary transactions has not been exercised. Some circles like Tamilnadu, Haryana etc. have sought clarifications to prevent the implementation of the decision without minding the existing sufferings of officials due to faulty functioning of Finacle & others and the officials are forced to remain in office in late hours. There is every risk for the women employees to leave office late every day.

            For the last ten days, there is poor access and even no access in Finacle continuously throughout the nation affecting the public and staff very badly. This is nothing but due to the incapacity of the servers provided by Infosys. The department is not in a position either to correct things or apply the penal provisions against the vender. The existing position in Finacle is nothing but the last straw on camel’s back.
            The recent conversations unofficially held between the Infosys and some staff exhibited in the website will reveal the fact. We must know who is committing mistake after mistake. Whether the officers dealing the Finacle are aware of all the software and hardware oriented issues. Are they simply hearing and acting as per the dictums of the vendors? Howe many times we are going to alter our rulings to suit the requirement of vendors? Will there be any time to the officials to go through the routine daily circulars on CBS functioning in the pressure of work?

            We lost our patience. Even though, we suffer voluntarily a lot as we feel it is the transition period, in the implementation of Finacle, it is felt now that without settlement of the Problems, the Department is inclined to proclaim that it has implemented the Finacle more in numbers than the leading banks and also without any Quality and good service to the customer.

            Under these circumstances, the NFPE and P-III CHQ has elaborately written a letter to the Department on 26.05.2016, detailing all the problems being existed in Finacle and McCamish and sought remedies within a fort night. In the event of non-settlement, the CHQ has decided to launch the following programme of action culminating to strike action.

10th June        -           Demands Day - Demonstration at divisional/branch levels

17th June        -           Dharna in front of Circle office

30th June       -      Demonstration in front of Dak Bhawan & issue of strike notice.  (The date will be decided with consultation of NFPE & JCA constituents)

            The major demands put forth in the programme of action.

1.    Provide additional servers and solve the Finacle problem
2.    Increase the bandwidth as per the requirement.
3.    Implement the decision of Directorate on Business hours.
4.    Drop all Memos & Charge sheets issued due to Finacle minor mistake.
5. Implementation of action on all the points put forth in the CHQ letter dated 26.05.2016.

            This programme is nothing but to save the Postal Service from the existing chaos and confusions. Even though we desire peace, we have been pushed in to the wall. We could not tolerate furthermore.


            All Divisional/Branch and Circle Secretaries are requested to organize the programme very effectively and intimate compliance. The NFPE and P-III CHQ will leave no stone unturned in the event of no settlement is seen in this serious issue.

Latest Development on 7th CPC recommendations

India Post: First get the basics right


I bet you have not been to a post office for years. I too haven’t. So I do not know much about what’s going on there.



But I am delighted when i google top news for Indian Post office. Apparently, it is undergoing a big makeover. It is opening up ATMs. It is going hi-tech and has geotagged 1.5 lakh post offices. Through a mobile app, it is monitoring timely clearances of the letter boxes. It will start postal payments bank by 2017 and will start selling third party products. Big companies from Citibank to Barclays and Bajaj Auto Finance seem to be interested. It has earned Rs 1300 crore in 2015-16 by delivering e-tailers cash-on-delivery consignments.



Post-office-bccl



But right now, instead of going by Google news, I have some close second-hand experience of Indian Post Offices. And let me narrate that. Ever since I can remember, my father, 74 now, has been its loyal customer. Partly thanks to his age-old habit, his comfort level, legacy investments and also poor exposure to financial saving instruments, from savings to FDs a large part of his modest savings are with the India Post. In the past we have tried to dissuade him from making any more investments in it but for him the assurance, comfort and certainty of a government-backed outfit was too big and hence preferable to privately-managed mutual fund investments in the volatile stock market. Finally we gave in, realising that in old age, there are anxieties and insecurities that one deals with that is difficult to realise when one is young. For example, my father still insists on keeping a savings account passbook which is duly and painstakingly updated whenever he withdraws or deposits money into the account. That’s the only way he knows how much money he has in the account. He has yet not gotten comfortable using ATM cards which is used only in emergency.




So over the last week, every day he has been doing the rounds of post office. Yesterday he was at Lakshmi Nagar post office. He reached there in the morning. He had to encash his fixed deposit which had matured. He waited there for about four hours. His turn never came and he returned. Today he left home and reached post office by 9.15. Post offices open at 9 AM. He was 26th in the queue. Apparently, people start queuing up by 6 am. Think of the place like a small classroom. About 30-40 people packed in the peak summer days. There is seating space for just five people -so many people old like my father stand sweating in the heat. Of course there is no question of having drinking water or toilet on the premises. He returned home post noon today, tired. But his job is half done. The FD money has been moved to his savings account but it is yet to be credited and hence the passbook has not been updated and of course he cannot withdraw cash from his account yet.



Having changed residences from Mukherjee Nagar to Greater Noida, Gulmohar Park to Mayur Vihar and now Bhiwadi, his savings are scattered in small amounts in multiple post offices. And what happened in Lakshmi Nagar is a regular story across all post offices, he says. Almost 50% of the time- yes 50% – computers do not work as the server is down. So no transactions can happen on those days. In Noida Sector 16 branch, a relatively large branch, dealing with savings account was stopped due to some issues. After over six months, finally the dealings have been transferred to Sector 19 branch.




There are multiple issues with our post offices. Speed is slower in the computerised era today than the manual era of the past, my father says. Indifferent staff attitude – the norm in many government outfits – do not help. For record, India Post has over 4.5 lakh employees. Agents do brisk business. Go through an agent, pay some commission to him and he can get your job done quickly.



This is the state of affairs in Delhi, India’s capital. Think about what would be happening in remote parts of the country, our villages.



I understand it will take a long time and lot of effort to change things at India Post. But here are a few quick and easy suggestions my father has – none of them very difficult and capital intensive to do. Considering that a good chunk of the investors – i am presuming – will be old like my father (younger lots are exploring other investment opportunities), at least provide for a separate counter to handle their queries and make their life a little easy. Old bones get creaky and weak. Offering some basic comforts – like seating space – will be a big help. Drinking water and toilet too can be helpful. One knows that this will not be easy to do. But as the government lays thrust to modernize-digitise-commercialise India Post, it should pay equal attention to some of the basic things that any services company must get right.



DISCLAIMER : Views expressed above are the author's own.



Author
Malini Goyal Malini Goyal



A journalist curious about how a growing economy is changing us as a nation and a society.

Source: http://blogs.economictimes.indiatimes.com/

No TDS for PF withdrawals of up to Rs 50,000 from June 1

No tax would be deducted at source for PF withdrawals of up to Rs 50,000 from June 1. 

The government has notified raising the threshold limit of PF withdrawal for deduction of tax ( TDS ) from existing Rs 30,000 to Rs 50,000, a senior official told PTI. 

"The Finance Act , 2016 has amended section 192A of Income Tax Act, 1961 to raise the threshold limit of PF withdrawal from Rs 30,000 to Rs 50,000 for Tax Deducted at Source (TDS)," the notification stated. 

The provision will come into effect from June 1, 2016, providing relief to subscribers of retirement fund body EPFO . 

The government had introduced the proposal to deduct TDS on PF withdrawals in order to discourage pre-mature withdrawal and to promote long term savings. 

According to existing provisions, TDS is deducted at the rate of 10 per cent provided PAN is submitted. 

TDS will be deducted at the rate of 10 per cent provided PAN is submitted. 

However, in case Form 15G or 15H is submitted by the member, then TDS is not deducted. These forms are to declare that their income would not be taxable after receiving payment of their PF accumulations from retirement fund body EPFO. 

While Form 15H is submitted by senior citizens (above 60 years of age), Form 15G is submitted by claimants below the age of 60 years. 
TDS is deducted at the maximum marginal rate of 34.608 per cent if a member fails to submit PAN or Form 15G or 15H. 

However, there are certain exceptions to deduction of TDS by EPFO. TDS shall not be deducted in case of transfer of PF from one account to another PF account. 

Also, no tax is deducted if employee withdraws PF after a period of five years. 

Source : The Economic Times

Transfers and Postings in ASP cadre in Vijayawada Region

R.O, Vijayawada has ordered the following transfers and Postings in ASP cadre vide memo dated 30.05.2016.




Transfers and Postings in PS Group B cadre in Vijayawada Region


R.O, Vijayawada has ordered the following transfers and Postings in PS Group B cadre  vide memo dated 30.05.2016.



Transfers and Postings in Inspector Posts cadre in Vijayawada Region


R.O, Vijayawada has ordered the following transfers and Postings in Inspector Posts cadre vide memo dated 30.05.2016.

AIPEU CHQ WROTE DETAILED LETTER TO DIRECTORATE ON CBS, FINACLE, CIS PROBLEMS

ALL INDIA POSTAL EMPLOYEES UNION GROUP 'C'
CHQ: 2151/1, Dada Ghosh Bhawan, New Patel Road, New Delhi - 110008

Ref:P/4-4/CBS                                                              Dated – 26.05.2016

To

The Secretary
Department of Posts
Dak Bhawan, New Delhi – 110001

Sir,

Sub: - Miseries and untold sufferings being faced due to hasty migrations of CBS & CIS through the nation – Immediate action is required.

Ref: -    (i) This union letter of even no. dated 20.01.2016, 11.02.2016 & 25.04.2016

Apropos reference, it is dismayed to note that there is no tangible action taken so far in set righting the serious problems arisen due to hasty and hurry introduction of CBS and CIS without minding the situations at ground levels. The officials are forced to suffer every day till late night with more tension and mental torture.

There is poor access and even no access in Finacle continuously for the past 8 days throughout the Country affecting the public services very badly. This because of exceeding the capacity of the servers provided by Infosys.  Many Circle Unions have conducted series of programme of trade union action including strike to restore the normal services in Finacle, this matter was not looked into seriously by the Department. Even though, it was assured to our Secretary General during the close of March 2016 that two addl. Servers will be provided to Data Centre in order to maintain the services by first week of April 2016, this was not done till date.

The following are the serious issues confronting the staff which should be resolved forthwith. In the event of no progress or settlement, the All India Union will issue strike notice soon in order to register our serious protest.

McCamish Issues:-
1.   Many policies appear in system admin queue even after disbursement is paid as there is no power to system admin then why there is system admin queue and for each such case CPC have to raise the ticket.
2.   There is no provision to view the reports of BO’s of HO’s in Mccamish due to which HO’s are unable to tally the BO summary with Mccamish.
3.   No deployment of posts have been done from the administrative offices to CPC’s whereas all the work relating to Insurance have been delegated to operative office. all CPC’s are working without establishment from the strength of HO’s and adequate staff is also not deployed at CPC’s.
4.   Issues for which tickets are raised are not resolved at earliest, sometimes issues are resolved after 20 days.
5.   There are good number of APS policies which are not migrated to mcCamish software.
6.   Out of 30 days of month reports are not accessible in almost 10- 15 days at evening when the offices have tally their accounts. Sometimes offices have to kept the money out of account and tally the accounts on next day.

Networking Issues
1. The contract have been assigned to sify technologies for providing NSP-1 and NSP-2. The service provider for primary link i.e. NSP-1 is BSNL and Whenever NSP-1 get down in 80% offices network does not get on to NSP-2 automatically. The finacle is not accessible in NSP-2 and as far as the quality of NSP-2 is concerned, it overall results comes to be unfruitful. The expenditure which the department of posts is spending on NSP-2(dongle based) is all in vein. No outcome for good network is shown even after upgradation of bandwidth in class D and E Post Office. Whenever the ticket for non working of NSP-1 is raised the only reply from Sify side is that the problem is at the end of BSNL and no settlement is made till the BSNL restores its network. Offices are having their work held up for more than 10 days and in some instances for more than a fortnight. The higher offices forces the operative staff to clear their pending work in nearby feasible location which is not a proper way at all.

2. There is only one Circle Coordinator of Sify followed by one service engineer for 2 postal division. It is not practically possible for this crew to rectify the major fault when fault persists in more than one location simultaneously. On the other side officials from Sify/Infosys/TCS used to direct the System Administrators to resolve the networking issue/other issues in Post Offices. And Our department denies to give a special grade to System Administrators.

Finacle
The main base for the non-accessibility of the Finacle server, is either with the Main server capacity or the programming done by the Infosys. Bandwidth alone is not the reason for the slowness in Finacle. So,server as in Railways has to be installed. If necessary post offices across the country may be divided into four zones and one server for each zone with inter accessibility may be installed. The bandwith for single handed and other S.Os should be increased. To overcome the existing problem additional servers shall be provided to bear the load.
1.   From the date of migration, the Finacle server is not running promptly and takes very much time in processing even a single transaction.
2.   Agent portal is not working from last 10 days and not services of this portal is not resumed till date.
3.   Variety of services in Finacle Server found to be inaccessible on routine basis. Whenever one error rectified, another appears in a consecutive manner.
4.   Finacle works on the principle of maker and checker, but in single hand offices where only one official works, this concept of maker and checker not seems to be logical. Either the concept of maker and checker should be scrapped or the concept of single hand offices should be abolished. All single hand SO’s should be upgraded to Double Hand SO’s.
5.   Whenever the deposits for SSA, SB and PPF is made, the transid directly enters into posted stage and no modification/deletion is possible in this stage. In the later stage supervisor finds any mistake during verification, the only way to get rid is the verification of that particular transid. For this the only solution is that the deposit made by counter clerk firstly have to enter in the entered stage which allows the rectification of any kind of mistake.
6.   DMCC is pressurising to execute EOD on 2000 hours daily. And after this they are not providing any support to the staff who is working late hours in the night. Workload of transactions is that much that it is not possible to finish the work well before 2000 hours.
The following additional issues have also to be sorted out.
Sl. No.
Description
Remarks
01
Ensuring increase in capacity of Server / Core
Increase the capacity of Server and processor.  Upgradation may find a solution for slow access at user end level.
02.
Sify connectivity issues
Directorate has informed a year ago to upgrade bandwidth from 128 kbps to 256, 256 kbps to 512, 512 to 1 mbps, 1 to 2 mbps.  But no action has been taken in this aspect except at HOs.
03.
DC Closure
DC closure is not done on daily basis which results officials to wait beyond office hours and delay in executing HISCOD.
04.
MIS reporting Server
MIS report Server is not at all accessible for most of the days.  Capacity of reporting server should be upgraded for easy access.
05.
Ensuring proper working of NSP-II
In almost all the offices, except HOs, NSP-II is not at all working resulting non accessibility of Finacle/Mccamish during the down time of NSP-I.

Most of the rural BSNL exchanges are not electronic exchanges where the broad band is frequently disconnected due to power failures as they have not been properly provided with UPS/Generator facilities.  In these places, ensuring proper working of NSP-II is needed.
06.
SOL change menu option is to be given to Divisional System Administrator
Deputation or transfer orders are placed at DO level.  During deputation of a PA to other place,  the SOL of a PA may be changed at DO level easily.

At present, it is being done at CPC and it gets delayed or changed after completion of deputation.
07.
CSAC
Now, Supervisor can release the CPA under their SOL only except at HOs.  All Supervisors under one HO may be permitted to release other Supervisors/CPAs under the same HO. 
08.
Prior intimation in case of particular menu is disabled during slowness time
Some menu options are being disabled for testing slowness of Finacle but the same is not properly communicated to gross root level.  Hence the CPAs keep on trying the menu without knowing the fact and in some times the same transaction is being done for more than one number of times. Without proper intimation, disabling of menus should not be done by infosys.
09.
Maintenance/ migration time
It is not clear that the slowness is because of migration/ DC closure.  Some times, restarting the server is needed at Data centre.

These types of works may be fixed by the end of the week and the server may be exclusively used for these purposes at that time.  In these situations, we may be intimated the fact and be asked not to do transactions at these time.

For instance, we may be asked to complete the works on before 1300 hrs on Saturdays.  After that, they may proceed with either maintenance work of Server or Migration activities without interruption.































































   (i)         In SSA, total deposit in a Financial year should not exceed Rs.1,50,000/- but there is no provision to stop any excess deposit in any single account. The official as well as the public suffers due to excess deposit in SSA account. Mechanism to disallow any excess deposit above the limit should be provided.
 (ii)         For Cash Certificates, either the present system of Certificates with specified denomination has to be dispensed with as in banks for Fixed Deposit or Higher denomination up to Rs.100000/- to be introduced for all Post Offices as printing of cash certificates consumes much time.
(iii)         he supervisors should be given option to reconcile the errors committed by the clerks at counter while making deposit entry with reverse option as in PPF deposits.
(iv)         In RD accounts Pre Mature closure is not allowed if any advance deposits is made, till the lapse of the period up to which advance deposits has been made by the depositor. It denies the right of the depositor to close the account prematurely. Provision may be made to close the accounts with advance deposits with provision to recover the rebate given for the advance deposits.
 (v)         There is no difference between PLI AND RPLI policy  numbers as far as new accepted policies concerned, so as to get the print outs in the relevant PD DOCUMENT.
(vi)         Similar in case of AEA, GY, CHILDREN POLICIES; WLA; CWLA etc.. where in NIC it can be differentiated.
(vii)         While indexing  new RPLI proposals at  Counters, collection head is defaultedly set as PLI , and it is very difficult to refund the same if it is wrongly generated as PLI since for the said type of work, as usual, (i) FOLDER IS TO BE CREATED(ii) ECMS work is to be completed (iii) DATA ENTRY WORK IS TO BE DONE by giving irrelevant information   -    then only the same can be rejected at QUALITY CHECKER STAGE and it takes minimum 10 days to refund the amount.
(viii)         In most of the days, though entry has been made in DATA ENTRY and submitted properly, the status of the said policy/proposal will show as “ DATAENTRY RESERVED” ONLY.
(ix)         If the address of the insurant is to be changed, letter only is generated but the same could not be viewed in policy document which is very essential.
 (x)         Instructions have been issued to scan old PLI /RPLI documents for digitization with time frame.  High speed scanners are not available and it is not possible to scan with the existing scanner.

Other Issues: -
1. Shortage of Staff: - There is no recruitment from last three years and the situation is that all triple hand SO’s are functioning with two official and like-wise double hand SO’s are working with only one official. In case of LSG promotions when PA refused to accept the said promotion the post becomes vacant but the work is maintained by some other PA, resulting into more burden on PA. Therefore, it is suggested that the vacant posts of LSG may be included in the recruitment of PA’s. Same situation is noticed in case of LR Posts; all are lying vacant.

2. Introduction of new branches: -    More number of branches have been introduced in the recent year. For example CPC(PLI/RPLI) have been created at HO level, CPC(CBS) have been created at Circle Level. But there is no provision in the establishment for the said branches. The staff for the functioning of these CPC’s have been brought from other operative offices which suffers smooth working of those offices.

3. Infrastructure Problem: -   On the one side department is transforming into a new CBS environment, and on other side infrastructure situation is very bad for example UPS and Genset of most of the offices are lying out of order and furniture is not in adequate position. Our department is spending crores of rupees on these private companies and harassing own staff up to a great extent.

Apart from the above, the following major issues keep reappearing again and again:
1. Slowness in application, even collection could not be done properly.
2. Request not moving forward from one stage to another and it take too much time to load
3. New Business Indexing could not be done.
4. CSV update are in pending status from last four days.
5. ECMS correction stage error.
6. Letter generation issue is there from 09/03/2016
7. Policy bond is not generated for the proposal request approved from 09/03/2016.
8. Premium collected from 10/03/2016 is not posted to the consent policies.
9. Many policies status is not changed
10.Multiple receipt has been generated for the same period for the same policies.

The above are only the important items which shall be attended as if fire on the top roof. We are expecting immediate and swift action from the circle administration to bring the Po work into normal by making all efforts. In the event of no improvement, the Circle Union will implement the decision of the CWC by conducting various programmes culminating to one day token strike in the third week of April 2016.

May I request your response, Sir,

A line in reply about the action taken is highly solicited

Yours faithfully,


(R. N. Parashar)
General Secretary

Only For DOP Agent - How to Prepare RD List in BCP if Agent Portal/Finacle is not Running

Only For DOP Agent - How to Prepare RD List in BCP if Agent Portal/Finacle is not Running

Finacle has not been stable from Last two week. The HAGTXP command which used to post Agent Bulk RD List created at Portal, is also not accessible. Now Directorate has issued an order 02/2016 dated 25.05.2016 regarding use of BCP. Offices as well Agent should aware how to create a Txt. file which has to be uploaded in Finacle for posting Bulk RD list. Many Agents are familiar with Computer and they want to adopt BCP and avoid such situation of levy default fees from their account. The following process is given here to prepare bulk list in BCP mode for Agent. They will send the file via email or any other mode to concern SOL. 
  • First BCP Macro enable Excel file has to be downloaded to their PC. 
  • Now open File 
  • The file looks as below screen shoot.

  • You see three different sheets are created in File i.e. RD_Cash_Tran_Details, RD_DC_Tran_Details, RD_NDC_Details.
  • Click on RD_Cash_Tran_Details if your Bulk list mode is only case.
  • After click it the following screen will be displayed.
Fill the Agent ID
Fill the RD account
Fill the RD Denomination.
Fill the No of Installment.
Note :- The default fee/ Rebate is not filled in this file. Only RD denomination amount has to be filled. Finacle will automatically calculate the RD default fee/Rebate.
  • Click on Home button. The following screen will be displayed.
  • Click on Generate Cash Data File
  • The following screen will be displayed.
  • Now a file name of such MIG00012545_C_2016_05_27_13_52_55.txt will created in D:\ Drive.
  • Open the My Comupter > Click on D: Drive
  • Open the D:/ The file is highligted in Red rectangle.
  • Please send this file to your concern Post office via mail or other device.
  • If you want to prepare Bulk List with DOP Cheque.
  • Click on RD_DC_Tran_Details sheet.
  • The following screen will be availble
Fill the Agent ID
Fill the RD account
Fill the RD Denomination.
Fill the No of Installment.
Note :- The default fee/ Rebate is not filled in this file. Only RD denomination amount has to be filled in RD Installment Amount column. Finacle will automatically calculate the RD default fee/Rebate.
Bank Name should be DOP
Fill the cheque No.
Fill the SB account no. of Cheque.
Go to Home

  • Click on Generate DC Data File.
  • This file is available in D: Drive. Process is already mention in above.
  • If you have a Non DOP Check the following things will be adopted.
  • Click on RD_NDC_Tran_Details sheet.

Fill the Agent ID
Fill the RD account
Fill the RD Denomination.
Fill the No of Installment.
Note :- The default fee/ Rebate is not filled in this file. Only RD denomination amount has to be filled in RD Installment Amount column. Finacle will automatically calculate the RD default fee/Rebate.
Bank Name
Fill the cheque No.
Fill the SB account no. of Cheque.
Go to Home
  • Click on Generate DC Data File.
  • This file is available in D: Drive. Process is already mention in above.

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